FAQs

Most orders of in-stock merchandise ship out the 3-5 days following order placement. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.

All 50 states including the District of Columbia (excluding all US Territories), as well as select international locations.

Once your order leaves our warehouse, the Shipping Method you select determines how quickly the order will arrive to your doorstep.

If your shipping address is a PO Box or an APO/FPO address, your order will be shipped via the US Postal Service.  Remember that our warehouse requires 3-5 business days for order processing and UPS does NOT count the day it receives shipping information as a "business day". Thus, expect a UPS Next Day shipment to arrive 3 business days after the order was placed. For 2-Day, look for the package after 4 business days. Orders shipped via UPS will not be delivered on Saturday, Sunday, or national holidays.  Note that UPS does not ship to PO Boxes.

We do ship to select countries.  International shipping times can vary by destination.  Please keep in mind that orders can take longer due to delays in customs. Unfortunately, we do not currently offer tracking information for orders outside of the U.S.  Orders being deliver to a military base may experience delays due to inbound and outbound processing.

Unfortunately, we are unable to modify your order once it has been placed. If you discover an issue or have questions about your order, please contact merch@prizepicks.com so we may assist you.

Items in their original condition may be returned within 14 days of purchase for a full refund or an exchange. Note that the shipping fee is not refundable. Please contact our customer service team via contact form here and they will respond with return instructions.

It's a great idea to create an account to track your orders all in one place, but it's not necessary! Feel free to check out as a guest.

Probably not, but we'll think about it. 👀 😎

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